The client cannot download the services metadata from…

Problem / Symptoms: You receive the following message whenever running code or services running in CIL:  The client cannot download the services metadata from http://[SERVERNAME]:8101/DynamicsAx/Services/AxClient?wsdl. The metadata address of the AOS services is incorrect or the AOS services are down. Please contact your system administrator.

Description: When running code in CIL (e.g. Services, batch jobs, Reports etc) you may receive the above error message. The cause of this problem could be multiple, but it basically means that the AOS or client cannot connect to the AX2012 services for one reason or another.

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Resolution: This could possibly be a DNS or some networking failure that you can test by trying to ping the the server that the services run on and resolving the issue as needed.

In our specific case, we experienced an issue that is probably very rare, we have a proxy server configured on the AOS server’s Internet options. However the “Bypass proxy server for local addresses” was not selected, therefore the server could not even access services located on itself. To resolve:

  1. Open Internet Explorer on the AOS.
  2. Click on the settings icon
  3. Click Internet Options
  4. Select Connections
  5. Click “Lan Settings”
  6. Ensure the “Bypass proxy server for local addresses” is checked
  7. Close all screens
  8. Restart AX client and run your code again.

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